Prescriptions & Refills – How to Order, Refill, and Get Help

We’re here to make specialty medications simple. Use the steps below to place an order, request refills, check status, transfer a prescription, and get help during recalls, emergencies, or if you experience side effects.

Call us: 866‑642‑2920 or 570‑606‑3622 (Mon–Fri 9am–5pm; 24/7 on‑call support). TTY: 800‑654‑5988. Translation services are available at 888‑808‑9008. Please do not send patient health information through the contact form. (Ethical Factor RX)

1) How to place a prescription order

For patients

1. Ask your prescriber to send an electronic prescription to “Ethical Factor Rx” (NPI 1871881573).
2. We’ll call you to confirm insurance, delivery address, and training needs (if applicable).
3. You’ll receive delivery details and any required supplies before your start date.

For prescribers

• eRx: Ethical Factor Rx (NPI 1871881573)
• Fax: 570‑371‑6317
• Phone (to verify orders): 570‑606‑3622 (toll‑free 866‑642‑2920)
• Address: 4213 Birney Ave, Suite 4, Avoca, PA 18641
  (NPI and fax as listed in the NPI Registry; phone/address as listed on our Contact page.) (NPI Registry)

2) How to obtain a refill

• Fastest: Call 866‑642‑2920 or 570‑606‑3622.
• Please have your name, DOB, medication name, and Rx number ready.
• If your prescription has no refills left, we’ll contact your prescriber for you.
• We coordinate insurance approvals and delivery so your medication arrives on time.
  (24/7 on‑call access is available for urgent needs.) (Ethical Factor RX)

3) How to access medications in an emergency or disaster

• If you are experiencing a life‑threatening emergency, call 911.
• For medication access during weather events, evacuation, or displacement, call our 24/7 on‑call line at 866‑642‑2920. We can:
  • Arrange an emergency supply when allowed by your plan and state rules,
  • Ship to a temporary address, or
  • Transfer to a nearby pharmacy if that’s faster. (Ethical Factor RX)

4) How to check your prescription status

• Call 866‑642‑2920 or 570‑606‑3622 for real‑time status (benefit review, prior auth, fill date, shipment).
• Once shipped, we can provide carrier tracking and expected delivery window. (Ethical Factor RX)

5) Information on prescription substitutions

• When generic substitution is permitted by your prescriber and plan, we may offer a lower‑cost equivalent.
• We never make therapeutic substitutions without prescriber approval.
• You’ll be told in advance about any change in manufacturer, appearance, or cost, and you may decline a substitution and discuss alternatives with us.

6) How to transfer a prescription to another pharmacy

• Contact the new pharmacy and ask them to request a transfer from Ethical Factor Rx.
• Provide them our details: Phone 570‑606‑3622 · Fax 570‑371‑6317 · NPI 1871881573.
• Transfers are completed as allowed by law (certain limited‑distribution and some controlled medications may not be transferable). (Ethical Factor RX)

7) If a medication is not available at our pharmacy

• We will special‑order when possible or work with your prescriber and plan to
  • locate supply,
  • recommend equivalent alternatives when appropriate, or
  • coordinate a referral to a pharmacy that can dispense sooner.
• You’ll receive an update on timelines and costs before anything changes.

8) How we handle medication recalls

• If a product you received is recalled, we will contact you, advise whether to stop using it, and arrange for a replacement or return as appropriate.
• You can also call us anytime if you see a recall notice in the news and want to confirm whether your lot is affected.
• We will notify your prescriber when clinically necessary.

9) How to dispose of medications

• Best option: Use a local take‑back site or mail‑back kit. Call us and we’ll help you find one or send a kit if available.
• For items that cannot be returned, we’ll provide safe‑at‑home disposal steps and tell you if a medicine is on an approved flush list (when risk of accidental exposure is high).

10) If you experience adverse reactions

• Severe symptoms? Call 911.
• For non‑emergencies, call our pharmacists at 866‑642‑2920 (24/7 on‑call). We’ll help you manage symptoms and coordinate with your prescriber. (Ethical Factor RX)

11) How to report concerns or errors

• Start with us: Email the Compliance Officer at compliance@ethicalfactorrx.com or call 570‑606‑3622.
• If your concern isn’t resolved within 5 working days, you may file a grievance with us and/or contact:
  • U.S. Dept. of Health & Human Services Office for Civil Rights — 800‑368‑1019
  • Medicare — 1‑800‑MEDICARE
  • Your State Board of Pharmacy — see directory link on our Complaints page
    (Full instructions and links live on our Complaints page.) (Ethical Factor RX)

12) How we keep this information up to date

This page is reviewed at least annually by our Pharmacist‑in‑Charge and updated as needed.
Last reviewed: 9/25/2025